Optimize Productivity & Maximize Revenue through Messages on Hold

As a business there are several ways for you to imprint to your clients that you care, that they matter and that they are important. One way it can be expressed is when they call in to your business through messages on hold. Their experience from the point they start dialing, to being put on…

dog friendly workplace

Cute! How Letting Dogs into Your Workplace Can Boost Employee Productivity

Kurgo, a Massachusetts-based startup that makes dog travel gear and accessories, has recently gone viral thanks to its innovative dog-friendly company policies. Every Kurgo employee is allowed to bring their dog to work, and the workplace is specifically designed to accommodate their 4-legged friends. The offices have numerous dog-friendly amenities including a low water fountain,…

Message on Hold

Good Vs Bad Scripts for Messages On Hold

If you can think about the amount of time a caller is made to listen to your messages on hold, realising it can go up into a few minutes or longer. Even though most Staff and Directors are rushing to take the call, and have the “i must answer it in 3 rings” policy, it is…

holiday marketing

3 Marketing Mistakes To Watch For This Holiday Season

Is your holiday marketing up to scratch? It’s the start of the final quarter of the year and before you know it, holiday season will be knocking at your door and stores will have their holiday displays in full force. First it’s the pumpkins and scary decorations for Halloween and just before we recover from…

Marketing

5 Common Marketing Mistakes That Could Cost Your Business

Marketing is a crucial aspect of your business strategy. If you want to boost sales, gain customers and grow brand awareness, a well thought out marketing strategy is a must. Unfortunately, even with extensive planning, It’s all too easy to get marketing wrong. So, here are 5 common marketing mistakes and how to avoid them.…

business

Business Tip: Get Targetting & Stop Trying To Sell To EVERYONE

Many people might think in business that if you blanket market your product to everyone that you’re bound to hit more people who want to buy your product or service. But that’s not the case. We look at why it is a requirement to work out your target market and ONLY market to them; saving…

Magnifying Glass - Success-messages-on-hold

5 Cost Effective Marketing Techniques to Skyrocket Sales

Want to know how to market your brand, products or services in a cost effective manner? Marketing tools and opportunities are more accessible and affordable than ever. Learn 5 x cost effective marketing techniques that can boost your brand and skyrocket your sales. 1. Optimise your website   Ever heard of SEO? It stands for…

reputation

How does your online reputation help OR hinder your business?

Here at Smart On Hold we know that the reputation of a business along with word of mouth and how people and your potential customers see you are the most important campaigns of all. Word of mouth … This used to happen in person, when people caught up with friends after having a good experience (or a…

social+media+facebook

How To Win At Social Media and Boost Your Sales

In today’s outrageously competitive market, getting your brand noticed is more difficult than ever. And with social media now reigning as the world’s premier advertising medium, there’s an added layer of complexity. But as they say – nothing’s impossible. These social media business hacks will reassure you of that. By working through these tips, you…

new-phone-needed-nbn

Do I need a new business phone system for NBN?

Getting your on hold messages sorted is a great idea, but first you need to make sure that your phone system is the right one for your business. We have had a few customers ask Smart On Hold about telephone systems and whether they need to get a new one when getting the NBN installed…