customer reviews

Can You Have On Hold Messages for a Single Line or Cordless Phone? YES, YOU CAN!

Does Your Small Business Suffer from an Unprofessional Phone System? Professional on hold messages and music aren’t limited to major companies with multi-line telephone systems. Despite what many small business owners believe, on hold messages and music can easily be added to single line and cordless phones. That’s right – regardless of whether you have…

Smart IP Audio Box

What Is a Smart IP Audio Box and How Can It Help Your Business?

Smart IP Audio Box – the on Hold Player You Now Need Due to changes in business telecommunication technology, The Smart on Hold team have developed an intelligent on hold player device – we call it a Smart IP Audio Box. This device can connect to almost all new & old phone systems, either via…

update on hold scripts

3 Reasons to Regularly Update Your on Hold Scripts

On hold messages provide much more value for businesses and their callers when they are updated regularly. Don’t risk having your customers hear dull, outdated or repetitive information – they might just hang up and not call again! When it comes to your on hold messages, consider – are your on hold scripts out of…

NEC phone

What Many Telephone Companies Don’t Want You To Know About Becoming NBN Ready And WHY YOU DON’T NEED TO REPLACE YOUR PHONE SYSTEM

Although preparing your phone system or business to be NBN ready (this really just means VOIP-Ready) is actually quite simple and can be done for as little as $65, many telephone companies and or salespeople are inspiring fear in consumers by insisting that they need to purchase unnecessary “NBN-compliant” phone systems “before it’s too late!”.…

auto attendant

Why Your Business Needs an Auto Attendant & How We Can Help

An automated attendant (also know as an AA, Answering attendant, digital receptionist, virtual receptionist, IVR or Interactive Voice Response system) – is a telephone voice menu system that allows callers to be transferred to necessary staff members or departments without the need of an operator or receptionist. Auto attendant messages should be professional, studio-quality and…

improve telephone etiquette

5 Ways to Improve Your Customer Service Telephone Etiquette

Fantastic customer service is vital for business success. However, many companies drop the ball when it comes to offering attentive, high-quality telephone-based customer service. Here are 8 tips for improving your customer service telephone etiquette: Smile and Monitor Your Voice It may sound corny, but a smile can be heard through a telephone. Answering phone…

Veterinary on hold messages

3 Tips for Great Veterinary On Hold Messages

Vet clinics are busy places – as a result, callers are often placed on hold. The best way to make the most of your on hold space (and make sure your on hold customers receive the best on hold experience possible) is to create on hold messages for your business. Don’t make the mistake of…