customer reviews

72% of Customers Only Make a Purchase After Reading a Positive Review – Here’s How to Get Reviews from Your Customers

Our New Offering

Smart Business Reviews

 

We’re excited to announce that we are now offering our Messages on Hold clients the ‘Smart Business Reviews’ review service. This simple yet clever cloud-based software encourages customers to leave online reviews about your business in a safe place that you can control and it makes the whole reviewing process as simple as possible. This software is used by more than 1000 marketing agencies and 15000 local businesses who want to boost their online ratings and reviews. One local business who uses (and loves!) this software is Smart On Hold!

What Is Smart Business Reviews?

Smart Business Reviews is an instant online review creator and ‘reputation management’ solution. This software turns positive customer feedback into honest, stand-out reviews that can be re-posted on business social pages and other popular review sites while allowing you to limit, contain or completely suppress any negative reviews.

Smart Business Reviews gives business people excellent control over the ratings and opinions that are posted about their business online. You can be instantly alerted to any new customer reviews so that you can control your reputation management and mitigate any issues like negative reviews. This cloud-based software also assists businesses to gain insights about their company and the performance of their employees.

Why Are Reviews Important?

According to Invespcro:

  • 90% of consumers read online reviews before visiting a business
  • 88% of consumers trust online reviews as much as personal recommendations
  • 72% of consumers will take action only after reading a positive review
  • And last but not least, Customers are likely to spend 31% more on a business with ‘excellent’ reviews.

Customers also read an average of 7 reviews before trusting a business, according to Bright Local’s 2017 Local Consumer Review Survey.

With stats like these (and you can read many more here), why wouldn’t you try to make sure that you satisfied customers leave reviews?

How Does Smart Business Reviews Work?

Step 1

Add Your Customers
smart business reviews

Getting started with Smart Business Reviews is super easy and no technical skills are required. All you need is a customer’s phone and/or email address. Simply input their name and email/number into the form and the automated review funnel does the rest.

Step 2

Customers Receive Simple Message to Phone or Inbox
smart business reviews

Every customer you add receives a simple message by email or text message. Customers see your short message, click on the link provided and are taken immediately to the next step in the review funnel.

Step 3

Customers Are Asked to Leave a Review on Top Sites Like Google and Facebook
smart business reviews

Customers receive an automated message that asks them to leave a review at preferred spots like Google, Facebook and other top review sites. The software automatically detects what type of phone the customers are on and which apps they have installed, and caters for their preferences.

Customers Choose Their Favourite Review Site & Easily Leave a Review

smart business reviews
Customers choose their preferred review site and easily leave a review using their phone or computer. TO make this process as fast and simple as possible, mobile users are suggested review sites based on their phone type and the apps they have installed. Android users are automatically directed to Google to leave their review.

Step 4

Engage in the Complete Reputation Management Platform
smart business reviews

Smart Business Reviews is a complete reputation management platform. This means you can:

Automatically engage your customers for feedback with easy review options
Effortlessly manage your online reputation with a simple and user-friendly dashboard that displays an overall feedback and online rating score for your business
Monitor your business reputation and review activity. Stay informed with email and text alerts that notify you and your staff of new ratings or reviews

5 Star Reviews Are Just Around the Corner

Want to find out more about how your business could benefit from Smart Business Reviews? Contact Smart On Hold today for an obligation-free chat!

Want to find out more about the importance of customer reviews? Check out this blog post.