brand consistency

How to Make Your Brand Stand Out from the Crowd

Your brand image is how your customers see your business and your products/services. Your brand image represents the overall identity of your organisation and impacts the way people think about, talk about and interact with your business. To succeed, you brand image needs to be memorable, recognisable, intentional and consistent. Develop a Brand Guide A…

Unified Communications

How Can Unified Communications Benefit Your Business?

When it comes to business, communication between employees, management and employees is crucial. To ensure smooth business operations in the digital age, Unified Communications (UC) have begun to rise. In fact, the UC market is expected to grow to $61.9 billion by 2018. UC combines your business’s communication channels over a single digital connection, and…

VoIP Hardware

How VoIP Hardware Can Improve Your Business

Successful businesses rely on effective communication to respond to customers, perform their services and manage their team. VoIP allows businesses to combine voice, data and video in one easy-to-manage service, and this makes communication and general business operations much more efficient. Despite these advantages, many small business owners aren’t aware of how VoIP can benefit…

on hold messages

How Often Should You Update Your On Hold Recordings?

Imagine yourself waiting on hold, hearing the same old outdated on hold recording you’ve been hearing for years. You’d probably feel pretty bored and frustrated, right? We’re guessing you don’t want your customers feeling like that when they wait on hold, so it’s important that you know how to keep your on hold space fresh.…

office environment employees

How to Create a Welcoming and Relaxed Office Environment

Have you heard of how ridiculously fun Google’s offices are? With their slides, aquariums, pool tables, games rooms and bowling alleys they put most other corporate offices to shame. If you work in a dull corporate office environment every day, it’s quite likely that you wish your office space was a little more inviting, comfortable…

VoIP telephone

5 Ways VoIP Technology Will Develop in 2017

VoIP technology allows users to route calls over the internet instead of through traditional copper lines. Since launching over 20 years ago, VoIP is now one of the most powerful technologies of the 21st century. It powers the way we connect with each other across the world. According to VoIP Routes, VoIP is expected to…

International Women's Day

5 outstanding Australian women in business

Happy International Women’s Day! At Smart On Hold, we’re helping to celebrate by getting together a list of 5 of Australia’s most outstanding women in business. We’re doing this with the hope that women always receive the recognition they deserve for their efforts in all areas of life – not just one day a year.…

VOIP Technology

How to save your business money using VoIP technology

Are you looking to save your business money by cutting down on the price of your communications and messages on hold? Smart On Hold might just have the solution for you – and it won’t affect the quality of your services. If anything, it’ll increase it. Using VoIP technology to conduct your business communications is…

PBX Phone System

Which PBX Phone System is Best for Your Business?

What is a PBX system? A PBX (private business exchange) is the software and or hardware that connects multiple incoming business calls to the right company departments. With a properly configured PBX system, incoming calls first reach an automated attendant, which helps to direct the calls to the right departments and employees. PBX systems also…

Google mobile first index

How to Get Your Business Ready for Google’s Mobile-First Index

In early November, Google announced that they would slowly be making the transition to mobile-first indexing. This change is a response to the fact that these days, more people are searching from mobile devices than traditional desktop computers. Google’s ranking systems typically look at the desktop version of a web page’s content to evaluate relevance…