update on hold scripts

3 Reasons to Regularly Update Your on Hold Scripts

On hold messages provide much more value for businesses and their callers when they are updated regularly. Don’t risk having your customers hear dull, outdated or repetitive information – they might just hang up and not call again! When it comes to your on hold messages, consider – are your on hold scripts out of…

NEC phone

What Many Telephone Companies Don’t Want You To Know About Becoming NBN Ready And WHY YOU DON’T NEED TO REPLACE YOUR PHONE SYSTEM

Although preparing your phone system or business to be NBN ready (this really just means VOIP-Ready) is actually quite simple and can be done for as little as $65, many telephone companies and or salespeople are inspiring fear in consumers by insisting that they need to purchase unnecessary “NBN-compliant” phone systems “before it’s too late!”.…

auto attendant

Why Your Business Needs an Auto Attendant & How We Can Help

An automated attendant (also know as an AA, Answering attendant, digital receptionist, virtual receptionist, IVR or Interactive Voice Response system) – is a telephone voice menu system that allows callers to be transferred to necessary staff members or departments without the need of an operator or receptionist. Auto attendant messages should be professional, studio-quality and…

improve telephone etiquette

5 Ways to Improve Your Customer Service Telephone Etiquette

Fantastic customer service is vital for business success. However, many companies drop the ball when it comes to offering attentive, high-quality telephone-based customer service. Here are 8 tips for improving your customer service telephone etiquette: Smile and Monitor Your Voice It may sound corny, but a smile can be heard through a telephone. Answering phone…

Veterinary on hold messages

3 Tips for Great Veterinary On Hold Messages

Vet clinics are busy places – as a result, callers are often placed on hold. The best way to make the most of your on hold space (and make sure your on hold customers receive the best on hold experience possible) is to create on hold messages for your business. Don’t make the mistake of…

Livestream marketing

7 Tips for Successful Livestream Marketing

What Is Livestreaming? Livestreaming is transmitting live video footage over the internet to an active audience. Livestreaming is available on a number of social media platforms – the most popular being Facebook, Youtube, Twitter and Instagram. Live video marketing is used by some of the biggest brands in the world, including Starbucks, Mashable, Buzzfeed, Dunkin…

dental on hold messages

On Hold Messaging Tips for Dentists

Need messages for your dental practice? We can create customised on hold messages that enhance your image, create a comforting on hold environment and educate your patients about your company and your services. We cover the who, what, when, where, why and how of your business, and we know how to provide your customers with…

on hold company

5 Questions to Ask Before Choosing an on Hold Company

Deciding which on hold company to go with is an important decision for your business – not only do you want the best services possible, but you also want a company that you will love working with. The on hold company you decide to go with should genuinely care about your company, your customers and…

5g technology phone

What is 5G Technology and What Does it Mean for Businesses?

What is 5G? 5G (which stands for fifth generation) will build on the foundation created by 4G LTE. 5G will allow people to text, call and browse the web as always – but the speed at which data is transferred across the network will dramatically increase. 5G will also make it easier for people to…

5 VoIP Disadvantages Debunked!

Heard of VoIP? It stands for ‘Voice over Internet Protocol’, and it works by converting analogue voice calls into digital information delivered over the Internet itself. Like any rising technology, VoIP is subject to circulating myths that aim to discourage people from adapting to new technologies. Perhaps the main reason for these myths and misconceptions…